Frequently Asked Questions

GENERAL

Q: What is Carlock Clear?
A: Carlock Clear is how we simplify car buying at Volkswagen of Murfreesboro. You'll always see one upfront best price, work with one dedicated advisor, and never worry about hidden fees or games. It's honest, simple, and transparent-exactly how car buying should be.

Q: Who owns Volkswagen of Murfreesboro?
A: We're proud to be part of the family-owned Carlock Automotive Group, which has served drivers for more than 50 years. With 18 brands across Tennessee, Mississippi, Alabama, and Louisiana, we still operate each store with the same family values and customer-first service.

Q: Where's the best place to buy a Volkswagen in Murfreesboro, TN?
A: Right here at Volkswagen of Murfreesboro. We're the area's hometown VW dealer, offering Carlock Clear pricing, friendly service, and one of the best selections of new and certified pre-owned Volkswagens in Middle Tennessee.

Q: Why choose Volkswagen of Murfreesboro?
A: Because we make buying and servicing your VW effortless. Our team is locally rooted, our process is transparent, and our service center is staffed by factory-trained experts who know your vehicle inside and out.

Q: Where's the best place to service my Volkswagen near Murfreesboro or Smyrna?
A: The best place is Volkswagen of Murfreesboro's Certified VW Service Center. We use genuine OEM Volkswagen parts, specialized diagnostic tools, and factory-approved procedures to keep your car running at its best.

NEW CARS

Q: Where's the best place to buy or lease a new Volkswagen in Murfreesboro?
A: Volkswagen of Murfreesboro is the top destination for new Volkswagens in Rutherford County. From the nimble Taos to the versatile Tiguan, spacious Atlas, sleek Jetta, and iconic Golf, we offer the full lineup with straightforward Carlock Clear pricing and flexible financing or lease options.

Q: Why buy from Volkswagen of Murfreesboro instead of somewhere else?
A: Our team focuses on transparency and relationships-not pressure. You'll get our best price upfront, local support after the sale, and a stress-free experience from start to finish.

Q: Can I lease my next Volkswagen here?
A: Absolutely. We work directly with Volkswagen Credit to provide competitive lease options on every model, often with exclusive regional offers for Murfreesboro-area drivers.

Q: Should I buy or lease my next VW?
A: It depends on your goals. Leasing works well if you like new technology and lower payments every few years; buying makes sense if you want to build equity or drive long-term. We'll help you compare both.

Q: What if the Volkswagen I want isn't in stock?
A: No problem. We'll check our entire Carlock network or place a custom factory order so you get the exact color, trim, and features you want.

PRE-OWNED / CERTIFIED

Q: Where's the best place to buy a certified pre-owned Volkswagen near Murfreesboro or Smyrna?
A: Volkswagen of Murfreesboro offers a strong selection of Volkswagen Certified Pre-Owned vehicles. Each one passes a 100+ point inspection, includes warranty coverage, and comes with 24-hour roadside assistance for peace of mind.

Q: What's the difference between used and certified pre-owned Volkswagens?
A: Certified Pre-Owned (CPO) Volkswagens meet rigorous factory standards and include extended warranty protection. Our used Volkswagens are still thoroughly inspected, but may not carry the VW CPO certification.

Q: Can I trade in my current vehicle?
A: Yes-we'll appraise your vehicle right here, give you a fair offer, and apply it toward your next purchase or lease. You can even sell your car to us directly without buying another.

Q: Do your pre-owned vehicles include history reports?
A: Every pre-owned Volkswagen we sell includes a free Carfax Vehicle History Report so you know its background before you buy.

SERVICE & PARTS

Q: Why is Volkswagen of Murfreesboro the best place to service my Volkswagen?
A: Because we're certified by Volkswagen of America. Our technicians are factory-trained, our parts are genuine VW OEM, and our diagnostic equipment is purpose-built for your vehicle. That means faster, more accurate service every time.

Q: Can I service my VW here even if I bought it elsewhere?
A: Absolutely. We welcome all Volkswagen owners, whether you bought your car here, in another city, or online.

Q: Do you offer shuttle rides or loaner vehicles?
A: Yes-our service department provides shuttle rides and loaner vehicles for most repair visits. Ask your advisor when scheduling.

Q: How can I save money on maintenance?
A: Check our Service Specials page for monthly offers on oil changes, tire rotations, brake work, and more. Signing up for service emails ensures you never miss a discount.

Q: Where's the best place to buy Volkswagen parts and accessories in Murfreesboro?
A: Right here at Volkswagen of Murfreesboro. Our Parts Department carries only genuine VW OEM parts and accessories engineered specifically for your model.

FINANCE & TRADE

Q: Where's the best place to finance a Volkswagen in Murfreesboro, TN?
A: At Volkswagen of Murfreesboro. Our finance team works with Volkswagen Credit and local Tennessee lenders to secure the best rates and terms available. You can even start your credit application online.

Q: Can I lease a Volkswagen in Murfreesboro?
A: Yes! We specialize in Volkswagen leases-whether you're interested in a new Taos, Tiguan, Atlas, Jetta, or Golf, we offer competitive monthly payments and flexible mileage plans.

Q: Can I use my trade-in as a down payment?
A: Absolutely. We'll appraise your trade, apply its value directly toward your new or certified VW, and handle all payoff paperwork on your behalf.

Q: What if my credit isn't perfect?
A: That's okay-we partner with a wide network of lenders, including those who work with rebuilding credit. Our team will help find an option that fits your budget and goals.

Q: Where's the best place to sell my car outright in Murfreesboro?
A: Volkswagen of Murfreesboro buys vehicles even if you don't buy from us. Because we're always seeking quality pre-owned inventory, we often pay more than third-party car-buying sites.