Average Score (323 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

323 Ratings

4.8 Average

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  • Junior R.05-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Wonderful service

  • Leeanne P.05-22-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    From scheduling the appointment to texting with my technician to picking up my vehicle, the process was quick and easy.

  • Julie L.05-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Good service

  • Kim D.05-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Samantha is great. Always a smile and always listens to the problem

  • Rodney M.05-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    This was the best VW dealership service department experience I have had since owning multiple VW vehicles. Service technician Sam is professional, knowledgeable and VERY helpful!

  • Mark H.05-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Dropped in for a tire repair and was told it would take less than an hour. Took an hour and a half.

  • George H.05-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Mary E.05-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Byron L.05-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great service advisors. Mechanics need more diagnostic experience.

  • William S.05-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2024