The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Merritt S.02-23-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
I recently had an outstanding experience at Volkswagen of Murfreesboro. I had just passed the warranty period on my car, and to my surprise, they went above and beyond by comping my oil change. The customer service was exceptional, and they truly made me feel valued as a customer. I’ve always had positive experiences with them, and this one was no exception. They consistently show professionalism and care. I highly recommend Volkswagen of Murfreesboro to anyone looking for top-notch service and great customer care. Thank you for making my visit so memorable!
Ethan S.02-23-2025
TYPE:SalesMODEL:ID.4YEAR:2023
The sales team at Volkswagen of Murfreesboro are great! Whole process was flawless and everyone at the dealership wanted to provide the best service possible! Highly recommend
James L.02-16-2025
TYPE:SalesMODEL:TiguanYEAR:2024
This was my first experience with a Volkswagen dealership, and it was my least pleasant dealership experience. While I had scheduled the appointment in advance, and the sales rep called me the morning of the appointment to confirm, the onsite experience was not great. John did not seem to understand my background with the car I was comparing to the Volkswagen. The feature I cared most about, heated steering, was not an option on the car on the lot, and it told me that I should not care about it. He did not offer to try to get the model I mentioned, which is available at another dealership. He continued to act surprised when I asked about standard features on some other makes I own or was looking at during the process. The final headache was chasing everyone down about giving the title for my trade-in and down payment. Once I arrived home, I noticed they had not collected the title for my trade-in, which resulted in me making another trip to the dealership. While the other people with whom I interacted were pleasant, I felt like the sales rep was rude, and I had to keep asking about giving them my down payment. I wish there had been more transparency on the pricing so that I could have excluded some of the included items. While I was drawn to the model because of the financing deal, it was not my experience with other manufacturers and dealerships. This was my second choice, and it won due to the financing deal.
Sandra H.02-16-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Samuel S.02-13-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
My experience at VW Murfreesboro was great. Samantha was very helpful and communicative throughout the service wait period and ensured any questions or concerns were addressed.
Dale T.02-13-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
Luis A.02-12-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Didn’t have the best experience. The person assisting me seemed unaware of the service package I had purchased and was indifferent most of the time. When I asked about the package’s expiration, he first said he was busy, then later told me that, due to new ownership, they couldn’t explain it to me. I’ll be trying a different VW location next time.
Kelah W.02-10-2025
TYPE:ServiceMODEL:TiguanYEAR:2020
Paige L.02-07-2025
TYPE:SalesMODEL:TiguanYEAR:2024
The sales associate, Laurent, was great and very friendly. He was helpful in helping my narrow down what i was looking for in a new vehicle and was patient as we test drove many.
Kim D.02-05-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
Everyone one is so nice!!! Sam was great in keeping me informed about what was going on with my car
