Average Score (341 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

341 Ratings

4.8 Average

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  • Teonka S.02-05-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    I love that I was able to drop off my car during after hours. As well as that, I heard from Jack throughout the whole process. He was very knowledgeable and updated me while my car was being serviced. Very convenient and superb customer service. Even pick up was smooth and easy. 10/10 Thank You

  • Kobi W.02-04-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

  • Jeffrey B.02-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Dalen F.02-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Jack and his folks were very responsive and kept me informed the entire process. The car was ready when agreed and the follow has been excellent. Great work guys!

  • Danielle G.02-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Myles C.01-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Jack, Dallas, the whole crew, outstanding effort!

  • Richard S.01-29-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Terrance N.01-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Richard K.01-25-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Service manager was great. Went in for a new key fob and they had my car over a month. I read online that many Volkswagen autos have this issue. Not blaming the dealership per se, but my experience was not a good one.

  • Richard L.01-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023