Average Score (335 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

335 Ratings

4.7 Average

Models
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  • Caroline B.08-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Excellent overall!

  • John W.08-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    The staff is friendly, the accommodations are nice, and the technicians do excellent work.

  • Ryan C.08-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Great experience with the customer service staff. They were helpful and confident.

  • Jon N.08-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Jack was amazing and helpful and got the job done quickly and swiftly!!

  • Christopher G.08-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • George B.07-30-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Ease of making appointments Prompt service when I arrive Courteous and knowledgeable service personnel

  • Caroline S.07-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    jack was informative

  • Lucious J.07-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Great customer service

  • Mike G.07-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Samantha was most courteous and the free hand wash was appreciated

  • Debra T.07-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Very friendly and understanding. Listen to the customer concerns about their car problems. Great feedback.