TYPE:ServiceMODEL:JettaYEAR:2023
Average Score (335 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2019
Everyone that I have met in my 2 visits to your establishment have bee n very kind and all seem to be very knowledgeable on the VW Beetle. I am very satisfied with the service I have gotten thu far. Thank-you!
TYPE:ServiceMODEL:PassatYEAR:2019
Always,great service, and customer service, that's why I continue to do business with VW, of Murfreesboro. Plus you are treated Great 💯,
TYPE:ServiceMODEL:TaosYEAR:2023
Finding the problem of electronic seat was solved
TYPE:ServiceMODEL:ArteonYEAR:2023
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
The person that I made the appointment with was outstanding when I dropped the car off things went downhill from there, and then when I picked up the vehicle, it never gotten any better. This is our second attempt to deal at this dealership. The first was to purchase the car that we just had serviced. We ended up purchasing it at another dealership. The second was Service this time I asked for the radio to be flashed to update the program every dealership that we have ever had service has performed this at no cost. This time they wanted a $99 diagnose fee. I told them that it just needed a software update that’s what every dealership has always performed since the car was new and it is always corrected the problem this time they were totally against that and I needed to pay for them to diagnose the issue. This is our last time at this dealership. We had outstanding customer service at cool Springs dealership and that’s where we’ll continue to go.
TYPE:ServiceMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2020
Jack is great and very helpful. I love the uber service and the text info. It makes it very easy to get work done.
TYPE:ServiceMODEL:TiguanYEAR:2018
The team was friendly, quick, and thorough. Sending me updates all the along the way, providing a shuttle, and getting me back to my car quickly!
TYPE:ServiceMODEL:AtlasYEAR:2019
Great service and kind reps.