2203 Northwest Broad Street
Murfreesboro, TN 37129-2909
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ArteonYEAR:2020
Outstanding Same-Day Service! My car battery died on a 95-degree day, and I needed immediate help. Scheduling same-day service was a lifesaver. Jack was exceptional—he arranged everything so quickly that I didn’t even end up late for work. He went above and beyond, even finding me a coupon for the service I needed. Give that man a raise—he truly delivered top-notch customer service!
TYPE:ServiceMODEL:AtlasYEAR:2019
Jack was great. I went in to get an airbag light checked and because of the multipoint inspection I ended up getting new tires an alignment and a few other things. My car is driving much smoother after. Jack set me up with a free uber to a coffee shop and back which was awesome. I am very happy with my experience.
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:BeetleYEAR:2019
Everyone that I have met in my 2 visits to your establishment have bee n very kind and all seem to be very knowledgeable on the VW Beetle. I am very satisfied with the service I have gotten thu far. Thank-you!
TYPE:ServiceMODEL:PassatYEAR:2019
Always,great service, and customer service, that's why I continue to do business with VW, of Murfreesboro. Plus you are treated Great 💯,
TYPE:ServiceMODEL:TaosYEAR:2023
Finding the problem of electronic seat was solved
TYPE:ServiceMODEL:ArteonYEAR:2023
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
The person that I made the appointment with was outstanding when I dropped the car off things went downhill from there, and then when I picked up the vehicle, it never gotten any better. This is our second attempt to deal at this dealership. The first was to purchase the car that we just had serviced. We ended up purchasing it at another dealership. The second was Service this time I asked for the radio to be flashed to update the program every dealership that we have ever had service has performed this at no cost. This time they wanted a $99 diagnose fee. I told them that it just needed a software update that’s what every dealership has always performed since the car was new and it is always corrected the problem this time they were totally against that and I needed to pay for them to diagnose the issue. This is our last time at this dealership. We had outstanding customer service at cool Springs dealership and that’s where we’ll continue to go.
TYPE:ServiceMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2020
Jack is great and very helpful. I love the uber service and the text info. It makes it very easy to get work done.